Refund policy
Returns Policy
At E&J Toy Co, we want you to be satisfied with your purchase. If you are not entirely happy with your purchase, we're here to help.
1. Eligibility
1.1 Return Period: We offer a 14 day return policy from the date of delivery. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
1.2 Condition of Products: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also be accompanied by proof of purchase.
2. Returns Process
2.1 Initiating a Return: To initiate a return, please contact our customer service team at admin@ejtoyco.com.au to obtain a Return Authorization (RA) number and instructions for returning your item.
2.2 Return Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
3. Refunds
3.1 Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.2 Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
4. Exchanges
4.1 Exchange Process: If you need to exchange an item for the same or a different item, please contact our customer service team to arrange the exchange. Exchanges are subject to availability.
5. Exceptions
5.1 Non-Returnable Items: Several types of goods are exempt from being returned, including:
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Gift cards
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Personalized items
5.2 Damaged or Defective Products: If you receive a damaged or defective item, please contact us immediately for assistance. We may require photographic evidence or return of the damaged item before issuing a replacement or refund.
6. Contact Us
If you have any questions about our Returns Policy, please contact us at: